Client: “Our next requirement, this is something big, you know, we need an elephant…”
IT team: Why don’t you adjust with a buffalo, even it is big… and black?”
Client: No, we need only elephant, let me explain our current process……………..” (client explains for an hour)
IT :Fine, I understand your requirement. But our system supports only buffalo…
C: We need only elephant!
IT: OK. Let me see if we can customize”
Requirements taken. Client wants a big black four legged animal, long tail, less hair. Having trunk is mandatory.
The same was documented, signed off and sent to offshore for development!
At the Offshore Development Centre,
Design/Development – Based on requirements all features are supported in base product (as buffalo) , for trunk alone a separate customization is done. Finally the customization is shown to client
In the escalation meeting.........